Home › Terms of Service

9. Orders, Payment and Delivery

Quotations are prepared individually for each enquiry and state the ride configuration, options, Incoterm, delivery port and the period for which the price is valid. An order becomes binding when we confirm it in writing and the agreed deposit is received.

Production lead time is confirmed in the proforma invoice and runs from receipt of the deposit and approval of the final drawings. Delivery dates are estimates and may be affected by production scheduling, inspection, shipping space or events outside our control.

Risk in the goods passes in accordance with the agreed Incoterm. Where the order is quoted FOB or CIF, unloading at destination, import clearance, duties and inland transport are the buyer's responsibility unless expressly agreed otherwise.

Warranty terms, spare-parts coverage and any installation support included in the order are set out in the quotation and the order confirmation. Product descriptions on this website are for general reference; the specification in the order documents prevails.

Plain Language

10. What These Terms Mean in Practice

The clauses above are written to be read alongside your quotation. In everyday terms: the website gives you a general picture of what we make, the quotation and order confirmation define exactly what you are buying, and the Incoterm in that quotation decides where our responsibility for the goods ends.

Specifications can change slightly between production batches, which is why final drawings are approved before manufacturing starts. If a detail matters to your site - a dimension, a voltage, a finish - put it in the order documents so it is part of the contract rather than an assumption.

If anything in these terms is unclear, ask before you order. We would rather answer a question at quotation stage than resolve a misunderstanding after the container has shipped.

Questions about these terms, or about how they apply to a specific order, can be sent to [email protected] before the order is placed. We aim to answer within one business day.